Visit Orlando Contacts

It's simple - our staff is your staff. Think of us as colleagues or an extension of your team.

For more information on how Visit Orlando can help you, call us at 1-800-643-0482. If you prefer to send an e-mail, please contact the Sales team at [email protected] or the Destination Meeting Services department at [email protected].

Meet the Visit Orlando Team


Convention Sales

Fred Shea
Senior Vice President of Sales & Services
Phone: 407-354-5547
[email protected]

Stephanie Naegele
Vice President of Sales Operations 
Phone: 407-354-5541
[email protected]

Vickie Keliher
Director of National Accounts
Phone: 407-363-5804
[email protected]

Joseph Kempa
National Accounts Director
Citywide Accounts: West Coast
Phone: 407-354-5595
[email protected]

Ronda Schoeneberg
National Accounts Director
Citywide Accounts: Southeast
Phone: 407-541-4222
[email protected]

Hayat Pronovost, CMP
National Accounts Director
Citywide Accounts: Mid-West
Phone: 847-966-1840
[email protected]

Kelly Albert
National Accounts Director
Citywide Accounts: Northeast
Phone: 609-287-7208
[email protected]

Faye Memoli
National Accounts Director
Citywide Accounts: Mid-Atlantic
Phone: 703-901-6211
[email protected]

Barbara Herod, CMP
National Accounts Director
Citywide Accounts: Mid-Atlantic
Phone: 202-413-4471
[email protected]

Barbara Balaguras
National Accounts Director
Citywide Accounts: Mid-West
Phone: 773-904-8873
[email protected]

Ken Barnett
Intermediary Accounts Director
Phone: 407-363-5815
[email protected]

Susan Zeiri
National Accounts Director
Phone: 201-833-9936
[email protected]

Ron Keith
National Accounts Director
Phone: 301-332-8288
[email protected]

Collette Johnson
National Accounts Senior Manager
Phone: 407-354-5593
[email protected] 

Kelli Dunn, CMP
Destination Site Manager
Phone: 407-363-5810
[email protected]


Business Development

Michael Townes
Director of Business Development
Phone: 407-363-5802
[email protected]

Travis Binkley
Senior Account Manager
Phone: 407-363-5850
[email protected]

Aitza Diaz
Account Manager
Phone: 407-363-5839
[email protected]

Juanita Gomez
Business Development Specialist
Phone: 407-354-5516
juanita.gomez@visitorlando.com 

Christina Keeler
Business Development Specialist
Phone: 407-363-5813
christina.keeler@visitorlando.com 

Natalie Marcom
Business Development Specialist
Phone: 407-541-4234
[email protected]

Devon Crispell
Business Development Specialist
Phone: 407-354-5596
[email protected]


Destination Services

Kirk Howard
Director of Destination Services
Phone: 407-363-5857
[email protected]

Carolyn Martin, CMP
Destination Services Sr. Manager
Phone: 407-354-5519
[email protected]

Dorothy Kelley, CMP
Destination Services Sr. Manager
Phone: 407-354-5526
[email protected]

Ashley Heling, CMP
Destination Services Sr. Manager
Phone: 407-541-4227
ashley.heling@visitorlando.com

Sean Keeney
Destination Services Sr. Manager
Phone: 407-354-5579
[email protected] 

Vanessa Velasquez
Destination Services Manager
Phone: 407-541-4278
[email protected] 

Elizabeth Bryant
Destination Services Representative
Phone: 407-541-4215
[email protected]


Convention Staffing Services

Cecily Guggisberg, SPHR
Manager of Convention Staffing
Phone: 407-541-4229 
[email protected]

Laurin Hiltsley
Convention Staffing Specialist
Phone: 407-363-5845
[email protected]

Karen Kicklighter
Convention Staffing Specialist
Phone: 407-354-5546
[email protected]

Meeting Planners Guide

pds_vo_2018_mpg.jpg

Start planning your Orlando Meeting.
Get the Guide

TM & © 2018 NBCUniversal Media, LLC. All rights reserved. Sapphire Falls Resort TM & © 2018 UCF Hotel Venture III. All Rights Reserved. Universal elements and all related indicia TM & © 2018 Universal Studios. All rights reserved.